#cash on delivery

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A delivery rider in a helmet handing a parcel to a person at an apartment gate in Hanoi, seen from behind, motorbike parked on a narrow lane, light rain

Problems With an Online Purchase in Vietnam? Complaints Against Sellers and Platforms

What to do when an online order in Vietnam arrives fake, damaged or not at all: seller and platform duties, cash on delivery, refunds, evidence and escalation.

31/10/2026 10 min read